Stag Scaffolding: from paper handovers to one streamlined system
How a bespoke CRM is replacing paper timesheets and site handovers with one streamlined system, giving a growing scaffolding firm one place to run their operations.
The Challenge
Paper everywhere, and software that never quite fitted
Stag Scaffolding were running their day-to-day operations on paper. Timesheets were filled in by hand, handovers came back from site on paper, and the off-the-shelf software they tried never fitted everything they needed, so most things stayed manual.
That meant a lot of room for error. Paperwork got lost between site and office, the team spent time chasing information back from the lads on site, and everything was getting messier and more time-consuming as the business grew. They knew they needed to streamline.
What We Built
A CRM shaped around the way Stag already works
We designed and built Stag CRM, a bespoke platform covering the operations Stag were previously managing on paper, from timesheets to site handovers. A lot of thought went into the small moments, like adding staff to a site visit: every flow was designed to be easy, quick and fast for the people actually using it.
The build has been a genuine collaboration. Regular sessions with the Stag team meant constant feedback, and we've tweaked, refactored and improved the system throughout, including reporting the team can shape themselves rather than the fixed, take-it-or-leave-it reports that come with off-the-shelf tools.
The Outcome
Time back to spend growing the business
The team can now change what the system shows to fit exactly how they work, and the manual admin that used to soak up their week is disappearing. That time is going back into the parts of the business that move it forward: meeting new customers, winning work and improving profitability.